What is PolyAI?
PolyAI is a platform that offers customer-led voice assistants, allowing businesses to consistently deliver their best brand experience, achieve accurate resolutions, and uncover data-driven business opportunities.
How to use PolyAI?
To use PolyAI, businesses can request a demo on the website. After contacting PolyAI, businesses can collaborate with the platform to co-create custom voice assistants tailored to their brand’s specific needs. These voice assistants enable customer-led conversations, accurate resolution of customer inquiries, and provide game-changing insights for operational improvements and discovering opportunities.
How can I start using PolyAI?
To start using PolyAI, you can request a demo on the website and collaborate with their team to create a custom voice assistant solution for your business needs.
What is the benefit of a customer-led voice assistant?
A customer-led voice assistant enables natural conversations, allowing customers to speak naturally, ask questions, and navigate through different topics. This helps in creating a more personalized and engaging customer experience.
How accurate is the resolution provided by PolyAI voice assistants?
PolyAI voice assistants can fully resolve over 50% of customer calls, providing accurate resolutions that map to business rules and eliminating wait times. This significantly improves resolution rates and customer satisfaction.
What kind of insights can be obtained from PolyAI voice assistants?
PolyAI voice assistants utilize relevant data throughout the conversation flow, providing insights that can inform operational improvements and uncover business opportunities. These insights are data-driven and can help optimize processes.
How long does it take to create a customized voice assistant with PolyAI?
PolyAI aims to deliver innovative and customized voice assistant solutions in 6 weeks or less, offering businesses a quick turnaround time to implement voice assistant capabilities.